Shipping & Delivery Policy

Shipping charges

• Free On all orders of ₹1,500 and above.

• Flat fee of ₹60 on orders below ₹1,500.

• COD orders: additional non-refundable handling charge of ₹75, regardless of order value.

• Expedited/same-day delivery (where available) is subject to additional charges at checkout.

Dispatch & tracking

• Orders are processed and dispatched within 1–2 business days of payment confirmation.

• A shipping confirmation email with a tracking number will be sent once dispatched.

• Track your order via the link in the email or under "My Orders" on the platform.

Delivery responsibility

• Delivery is handled by third-party logistics partners; timelines are subject to carrier operations.

• Failed delivery: the carrier will make a maximum of 2 re-attempts before returning the package.

• Ayona Silver is not liable for delays due to incorrect addresses, natural calamities, or force majeure.

• Packages returned due to recipient unavailability or incorrect address will attract re-delivery charges.

Note: Business days exclude Sundays and national public holidays. Delivery timelines are estimates and may vary based on your location and carrier operations.